Made2Manage ERP ROI: Improved Customer Service

Fact: Better customer service leads to higher revenues.

• Customers want to buy from a company that provides excellent service.
• With the right customer service tools and a real-time system, your customer service personnel can exceed your customer’s expectations.
• Web-based service will enable your customers to retrieve the information they want, when they want it. This will differentiate you from your competition.
• When data is organized and easy to transact, you may be able to expand into other markets or customer types that you would otherwise be unable to manage.
• On-time deliveries will be higher, leading to more satisfied customers and repeat business.

Net Benefit: Increase in annual profits = $15,000 - $20,000

Logic: Made2Manage ERP customers have realized an average net revenue increase of 3-5% due to improved customer service. For a $5 million company, this translates into $250,000 in revenue and resulting profits of $15,000 to $20,000 each year.